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TRAINING FOR SUCCESS

At Charles Wells we are passionate and dedicated to provide the best possible customer support and training in the industry, our customers come first, so we have developed an award winning Induction programme for our new customers along with providing continued free training for existing customers. We also have a wide range of courses and modules which are available to everyone, from the Personal Licence Holder qualification to Cellar Management, Employment Law, Health & Safety plus our newly developed in Pub Training Sessions designed to bring first-hand knowledge and practical skill techniques directly into your place of work.

With great training, improved skills and enhanced knowledge, you could make this year your best yet! 

Mentoring

Here at Charles Wells we like to ensure you are fully prepared to take on the challenges involved in running a pub and, especially so, if you are completely new to the industry.

Consequently, we will create an entirely bespoke mentoring programme which is specifically designed around you and your needs.   Whether your current skills require honing or whether you are looking for your first experience in the trade, our approach will ensure your mentoring experience is effective, practical and constructive. 

Our licensees are part of the Charles Wells family and are willing to share their experience with you. Whether you want hands on experience in the kitchen, cellar training or marketing tips they are willing and ready to listen to all your queries and questions.   This important insider perspective will help us to identify any knowledge gaps and will provide you with an excellent foundation for future success. 

For more information on Mentoring, please contact the Recruitment & Training Coordinator on Tel: 01234 244423, or email retailtraining@charleswells.co.uk


In Pub Training

As part of our continued focus to support our new and existing licensees, we have developed some very exciting training modules designed to be delivered at your pub. With experienced industry experts we will coach, teach and inspire your needs for excellence. Modules available will include Beer Quality, Customer Service, Operational Standards, Food Compliance and Social Media.

These training courses are designed to help you improve your current practices, they come at no cost to you but need to be agreed and sponsored by your Retail Development Manager.

Please contact your RDM and discuss your possible training needs.


Our training is available and open to all.  Even if you have successfully completed our courses, please don’t forget you can go on to develop your business by enrolling members of your team on our award winning modules.  By developing the knowledge and experience of your team you will improve engagement whilst ensuring you can excel in service provision.

Let us help you to find a solution for all your training needs.

All of our Charles Wells Courses are held at our Head Office:

The Eagle Centre

The Brewery

Havelock Street

Bedford

MK40 4LU                                                                      

For further information, on course dates, costs and locations, please contact us on Tel: 01234 244423 or email: retailtraining@charleswells.co.uk